lighttools warranty

If you're not happy, we're not happy.

We’ll do everything we can to get you the product that best suits your light control needs.

15 Day Money Back Guarantee

You may return Lighttools products for a full payment refund, within 15 days of receiving your order. Refunds apply to orders placed directly with Lighttools through our online shop, by telephone or e-mail. Shipping costs not included.

60 Day Satisfaction Guarantee

You may return Lighttools products within 60 days of the purchase date, to exchange for any model of equivalent value. Exchanges apply to orders placed directly with Lighttools through our online shop, by telephone or e-mail. Shipping costs not included.

How do I return my product for either a full refund or an exchange? 
For a full refund, please email admin@lighttools.com and specify full refund in subject line of email for a Return Authorization within 15 days of receiving your order.

For an exchange, please email admin@lighttools.com and specify exchange in subject line for a Return Authorization within 60 days of receiving your order.

What items cannot be refunded or exchanged?

  • Non-standard, custom made items not listed on our website
  • Items that are damaged through customer misuse
  • Items that are marked with a company name or inventory numbers

Three Year Warranty

All Lighttools products are warrantied against defects in materials and workmanship for a period of three years. Shipping costs not included.

How do I return my product under the Three Year Warranty?  
Simply email admin@lighttools.com for a Return Authorization and send the item back for either a repair or replacement with a copy of your original receipt.

What items cannot be returned under the Three Year Warranty? 
Items that are damaged through customer misuse cannot be returned.